Frequently Asked Questions
Everything you need to know about shopping and selling sustainable fashion.
Are the items on your site authentic and high quality?
Yes, every item undergoes a rigorous multi-point inspection by our expert buyers to ensure authenticity and premium condition before being listed.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy for online orders?
We offer a 7-day return window from the date of delivery. Items must be in their original condition with all Clothes Mentor tags still attached.
Can I sell my clothes to Clothes Mentor online?
Currently, we buy gently used clothing and accessories in-person at our physical store locations. You receive cash on the spot or store credit for your items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Clothes Mentor gift cards.
How do I know what size to order?
Since we carry various brands, sizing can vary. We provide specific measurements in each product description to help you find the perfect fit.